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Maintenance Contract Request

To request a periodic or operational maintenance contract for your systems. Please complete the details below and our team will contact you.

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Facility Details

Facility Type *

Company Establishment

Facility Name (Arabic) *

Facility Name (English) *

As recorded in the commercial registration.

Facility Unified Number *

Ten digits beginning with 7 — commonly referred to as the 700 number.

Mobile number *

Phone number *

Email address *

Economic Activity *

Code

Activity Name

As recorded in the commercial registration. The code may be entered directly if available.

Address

Building No. *

City *

District *

Select the city first to see its recorded districts.

Postal Code *

Additional number *

Short national address *

Four English letters followed by four digits, e.g. RESA8474

Street name *

Area in square metres *

m²

Location description / nearby landmark

Plot Number *

Plan Number *

Both appear on the title deed, the building permit, or the notarised lease. Enter them exactly as recorded.

Facility Location

Select the facility entrance on the map or use your current location while on site. You can also enter coordinates manually.

Latitude

Longitude

Location not selected yet

A site sketch PDF will be generated after submission and added to the request attachments. Check the location before submitting.

Required documents

Accepted formats: PDF or image (JPG / PNG / WEBP), up to 8 MB per file.

Customer commercial registration *

Monitoring screens screenshot *

Site Photographs *

Additional documents for the request

The recording duration retained in the system must not be less than 30 days.

إثبات مدة التسجيل *

Upload an image from the recording system screen showing the number of saved recording days (such as the storage screen or the oldest recording date). Formats: JPG, PNG or WEBP.

مقطع فيديو يثبت وجود التسجيلات *

Record a short clip (ten seconds is enough) from the recording system's screen showing an old recording playing back with its date. Formats: MP4, MOV, 3GP, WEBM, MKV, AVI, MPEG or WMV, up to 40 MB, and the whole request must not exceed 50 MB.

كروكي مخطط الكاميرات *

Upload a sketch or plan showing where cameras are installed inside and outside the facility. Formats: PDF or JPG, PNG or WEBP image, up to 8 MB.

Additional attachments (optional)

Up to 5 files.

Additional notes

Request tracking account

Choose a password to follow your request and contracts later through the customer portal using your email address.

Password *

At least 8 characters.

Confirm password *

Declarations and consents

All of the following items must be accepted to submit the request.

Declaration and Undertaking on Data Accuracy

I, the applicant, in my capacity as the owner of the facility or its legally authorised representative, declare that: 1. All data, information, documents, photos, videos and geographic coordinates that I entered or attached to this request are true, accurate, complete and up to date, and match the facility's official records. 2. I bear full legal responsibility for the accuracy of what I have submitted, and for any damage, fine, rejection or cancellation resulting from incorrect, misleading or incomplete data; the Company bears no liability in that respect. 3. I hold the right or sufficient authority to upload everything I attached, and the attached content does not infringe the rights or privacy of others and does not include images or data of individuals without their knowledge or consent where required. 4. I agree that the Company may verify the data with competent authorities and official sources, and may reject the request, suspend its processing or cancel its consequences whenever any data is found to be inaccurate. 5. I undertake to notify the Company immediately of any change to the submitted data.

I declare and undertake the above.

I confirm that I have read and understood the Terms and Conditions, and I agree to them. Read the Terms and Conditions

I confirm that I have read and understood the Privacy Policy, and I agree to it. Read the Privacy Policy

Consent to Collection and Processing of Data and Attachments

I expressly consent to the Company collecting and processing the data I provide in this request, including: identity and contact details (name, mobile, email), facility details (unified number, commercial registration, activity, national address), geographic location, attached photos, videos and documents, and the connection and device data needed to secure the request (IP address and browser or device type). This is for the purpose of reviewing the request, issuing the requested certificate or contract and submitting it to the competent authorities where required, contacting me about it, and keeping the statutory evidence record. The data is retained for as long as needed for these purposes or as required by regulations, and is shared only with competent government authorities, service providers bound by confidentiality, or where legally required. I have the right to access my data, correct it and request its deletion in accordance with the Personal Data Protection Law, by contacting the Company.

I consent to the above.

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